The Student Services Team is committed to providing you with high quality advice and guidance.   We are knowledgeable, experienced and friendly staff, here to help you maximise your overall student experience.  If we don’t know the answer to your questions we have links to a range of external agencies who will be happy to provide you with the information you need.

Meet the team

The Student Services Team is made up of highly skilled and professional staff offering a wide range of services.  Listed below is an introduction to the team together with some brief introductions to the services we offer.

Teresa Latcham

Student Services Manager

Joey McGurk

Senior Student Adviser

Michelle Peart

Student Adviser

Marie McKenna

Specialist Tutor

How to find & contact us

Below you will find a summary of the services we provide along with some useful user guides, but if these don’t answer your question call in to see us.  You will find us on the ground floor of the Municiple Building opposite the College library.  Alternatively you are welcome to contact us by phone or e-mail.

Our main areas of expertise include

  • Accommodation
  • Counselling
  • Disability Support
  • Finance & Funding
  • Health & Welfare
  • Pastoral Support
  • Specialist Tuition
  • Safeguarding

Contact details

01429 858410 (Term time only)
01642 856125
Opening Times
8.30am – 5.00pm – Monday to Thursday
8.30am – 4.30pm – Friday

Finance and Funding

Through our experience of providing advice and guidance we know that the student funding system can sometimes be difficult to navigate, especially if this is all new to you. Our friendly staff would be happy to talk to you about any questions or issues that you have. We can also provide advice and guidance about other sources of funding that may be open to you while you are studying. Please see the links and documents below for more information.

Student Finance England

Money Matters HE

1415 Access to Learning Fund – Guidance for students

ALF FT Application Form – 1516

Student Accommodation

Whether you are looking to live in Halls of Residence or a shared house, we have something to suit everyone.  To find out more about what CCAD can offer contact Student Services and speak to our Accommodation Adviser or access the accommodation area of our website HERE.

Destination Hartlepool

Explore Hartlepool

Disability Support

If you experience a disability, mental health condition, specific learning difficulty or long-term health condition which impacts on your study, it is important that you have the support you need.  Support in Higher Education works differently to schools or colleges and we would be happy to talk through your options with you.  You can also find useful links and documents below.

Please note: It is a student’s responsibility to ensure they have made all necessary support arrangements and applied for associated funding prior to the start of their course.

Disability Support in Higher Education PDF 201516

Disabled Students Allowances – Student Finance

NMH Rates

UCAS Information – Disabled Students

Dyslexia & Specific Learning Difficulties

One of the most important services we offer in Student Services is our Specialist 1:1 Tuition for students with a diagnosis of a Specific Learning Difficulty (SpLD) such as Dyslexia or Dyspraxia.  Students must be in receipt of Disabled Students Allowances to access this support.  To find out more you can call into Student Services or access the guides below.

What is Dyslexia

Dyslexia info

Disability Support in Higher Education

Counselling Services

Student Services offers all of our students access to our free onsite counselling service. You can access this service at any time whether you have seen a counsellor before or not. The service is entirely confidential. If our counsellor feels that they are unable to support you or they feel you would benefit from a different type of service, they will discuss this with you, and will support you in seeking the support that is appropriate for you. You can arrange an appointment with the College Counsellor via the Student Services office, or access the guide below.

What is Counselling

Student Welfare & Pastoral Support

Starting a Higher Education course can often mean a big change in any student’s life, from moving away from home and managing your money, to registering with a GP or dentist and much more besides. You will be pleased to hear however that the Student Services Team is here to help. Whenever you have a question or concern you just need to call in to see us and let us know. We can then provide the advice and guidance you need or help you to contact an appropriate external agency. For more information about how the Advice Team can support you access our guide below.

HE Student Advice Team

Find your local NHS Services

Student Union

CCAD Student Union is an exciting and vibrant new development within the College. Our mission is to advance and enhance the student experience by offering a range of exciting activities, fun social events, interesting clubs and societies, as well as representing your views to the wider college through our elected officers. Getting involved with the Student Union by volunteering or running for office, is a great way to meet new people, learn new skills and adds vital experience to your CV.

Quality Assurance

We work hard to ensure that the services, advice and guidance we provide is of the highest quality.  To support this all Student Services staff are members of relevant associations and regulatory bodies, and hold or are working towards relevant nationally recognised qualifications.

So that we can continue to ensure you have a positive experience we encourage all service users to provide us with feedback, so that we can ensure that we are meeting your needs. If you would like to provide us with feedback you can either complete a feedback card available in Student Services, contact us by telephone or e-mail, or make an appointment with the Student Services Manager.